Shipping policy

We ship using USPS.  We offer a flat shipping rate of $7 per shipment and free shipping for orders over $100.  We only ship to destinations in the continental US. If you would like to make special shipping requests please email us at rene@sparksbrags.com 

 

Shipping

 

Shipping is estimated based on the size and weight of the art. 

 

• The Sparks+Brags boutique is NOT responsible for:

  • Delays with shipping carrier

  • Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.

  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

• All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

• Carrier Contact Numbers:

  • USPS: 1-800-275-8777

  • UPS: 1-800-742-5877

• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

• WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at info@pinklily.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

Holiday Shipping Information

• In order to receive any holiday orders before Christmas, orders must be placed and shipped BEFORE these dates! You MUST place your order by NOON CST for UPS orders in order to go out that day!

(Orders containing Custom Made items will still take 7-10 business days to process, so please do not delay on ordering them!) The deadline to order those for Christmas is December 2nd.

• USPS APO/FPO/DPO: Ranges between Dec 4-18. Please contact us for specific details.

• UPS Ground: December 13th

• USPS Standard Shipping: December 18th

*All orders after this date need to upgrade to UPS shipping in order for your item to arrive in time!

• UPS 3rd Day: December 19th (Orders must be placed by noon CST in order for it to ship that day!)

• UPS 2nd Day: December 20th (Orders must be placed by noon CST in order for it to ship that day!)

• UPS Next Day: December 23rd (Orders must be placed by noon CST in order for it to ship that day!)